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Frequently Asked Questions

This section will provide answers about MX3Connect's products, services and policies.


Customer Support

Do you have a Customer Support phone number?

➤ Absolutely. Please contact our Customer Support at 1-707-655-4991



Is shipping really free? 

➤ Yes, shipping is free for all orders in the continental USA. Alaska and Puerto Rico have to pay shipping charges associated with longer fright distances.


Cancelling Orders

Same day orders can be cancelled before 2pm PST. Orders cancelled after 2 pm will be shipped. Fees may be charged to the customer if an order is cancelled after 2 pm PST.


Return Policy

Orders must be in MX3 packaging with all original contents inside when returned. Orders returned within 14 days will have a credit applied to the account.

I received my order but it is wrong. What should I do?

➤ Please contact us immediately via our 'Contact Us' system or by calling a customer service representative at 1-707-655-4991. We will research your order and get it straightened out for you as quickly as possible.

Is there a minimum order to place?

➤ No, order as little or as much as you like.

Can I use my credit card?

➤ Yes, our checkout feature allows for all major credit cards.

How long does it take to receive my package?

➤ All orders are sent through USPS with tracking. You will be given your tracking number via email once your order is confirmed. Usual shipping times are between 2-3 business days, often times sooner if you are located nearer our Vallejo, California location.


Product Related

Why is it called MX3?

➤ MX3 stands for Mangostana Xanthone. The number 3 stands for Vitality, Relief and Protection.

Are MX3 supplements really THAT good?

➤ Yes, but don’t take our word for it, there are literally hundreds of testimonials about the wonders of this super-fruit. Maybe you have a story of your own? If you do, MX3 and MX3Connect.COM would love to hear from you. MX3 is offering a FREE 6 Month supply of supplements to our customers who have their testimonials to share.